FAQ's
How do I Order?
All ordering/designing of your unit can be done online via the snazzy custom order form. In person consultations are available to clients in the Atlanta / NOLA area as a free service. Once you design your unit, 50% deposit is due upfront and the remainder is due once the unit is complete. Once the order is submitted, we will be in touch with you along the process to ask questions and keep you up-to-date with your order status.
Whats the processing time for units?
Standard turn around time is an estimated 4-6 weeks. Rush options are available for an additional fee and can be selected during checkout. We will be in touch frequently throughout the process with updates once your order is submitted.
Do you have units ready to ship?
While the majority of my units are custom made, there are ready-to-ship units available sometimes. They are posted when available typically on Instagram or under the "Shop Custom Units" tab. Ready-to-ship units cannot be customized for sizing and styling they are "as-is". However these wigs can be purchased and recreated to your specific head size. Please be sure to send email stating your head size with the unit purchased to assure that you get the correct fit for the unit being recreated. Otherwise it with be recreated as is with same sizing listed.
How do I Track my Order?
Once your order is shipped, you will receive tracking info directly via email to keep tabs on your items... We know how eager you will be to receive them! Your Shipment will be shipped to the Shipping Address on file. We are not responsible for lost packages due to errors in Shipping Address inputs. Shipments are made via USPS and tracking information will be sent to you via email when available.
What are your delivery options?
At the moment, our primary carrier for shipping is USPS for domestic and International items. UPS is an option for International delivery at an additional fee.
Can I send in hair for units to be made?
YES! You can provide hair for your unit or purchase hair through us.
Once you send hair, you will be invoiced via PayPal/ Square Space for the wig making service to start your order.
How long will my unit last?
Your wig can last for many years depending on the upkeep and usage of the wig. Please feel free to contact us if you should have any questions.
If I have no hair, can I wear these units?
Yes! The units are snug fit and will conform to your head. You do not have to have hair for the full units or frontal units- the U-part units require hair to be left out. I suggest that my clients with hair loss purchase the Wig Grip for added grip and security.
How do I prep my hair for wearing the wig?
For wigs, it is best to have a flat base for the wig to lay correctly. Braid your natural hair in very fine flat cornrows straight back. Some people wear the 'beehive' braid style and they find that straight backs work much better. If your hair is straight, you can wrap and then use a wig cap to keep your natural hair in place.
I exercise and swim often, will my custom unit stay put?
Yes, you can workout in your wigs! Clients have purchased units just so they can give their natural hair a break while on a vigorous workout schedule. If you swim in it, make sure to take care of the unit as well as your hair underneath to prevent and damage/ breakage.
Can I sleep in the unit?
You can for sure sleep in your unit if you'd like. Sleep with a satin scarf or bonet to prolong the longevity of your unit.
Can I dye my custom unit?
YES of course, its 100% unprocessed VIRGIN HAIR, you can bleach, color, re-color and color again, just make sure you DEEP CONDITION after any chemical alterations. However, we do recommend getting your unit serviced by a license professional.
All ordering/designing of your unit can be done online via the snazzy custom order form. In person consultations are available to clients in the Atlanta / NOLA area as a free service. Once you design your unit, 50% deposit is due upfront and the remainder is due once the unit is complete. Once the order is submitted, we will be in touch with you along the process to ask questions and keep you up-to-date with your order status.
Whats the processing time for units?
Standard turn around time is an estimated 4-6 weeks. Rush options are available for an additional fee and can be selected during checkout. We will be in touch frequently throughout the process with updates once your order is submitted.
Do you have units ready to ship?
While the majority of my units are custom made, there are ready-to-ship units available sometimes. They are posted when available typically on Instagram or under the "Shop Custom Units" tab. Ready-to-ship units cannot be customized for sizing and styling they are "as-is". However these wigs can be purchased and recreated to your specific head size. Please be sure to send email stating your head size with the unit purchased to assure that you get the correct fit for the unit being recreated. Otherwise it with be recreated as is with same sizing listed.
How do I Track my Order?
Once your order is shipped, you will receive tracking info directly via email to keep tabs on your items... We know how eager you will be to receive them! Your Shipment will be shipped to the Shipping Address on file. We are not responsible for lost packages due to errors in Shipping Address inputs. Shipments are made via USPS and tracking information will be sent to you via email when available.
What are your delivery options?
At the moment, our primary carrier for shipping is USPS for domestic and International items. UPS is an option for International delivery at an additional fee.
Can I send in hair for units to be made?
YES! You can provide hair for your unit or purchase hair through us.
Once you send hair, you will be invoiced via PayPal/ Square Space for the wig making service to start your order.
How long will my unit last?
Your wig can last for many years depending on the upkeep and usage of the wig. Please feel free to contact us if you should have any questions.
If I have no hair, can I wear these units?
Yes! The units are snug fit and will conform to your head. You do not have to have hair for the full units or frontal units- the U-part units require hair to be left out. I suggest that my clients with hair loss purchase the Wig Grip for added grip and security.
How do I prep my hair for wearing the wig?
For wigs, it is best to have a flat base for the wig to lay correctly. Braid your natural hair in very fine flat cornrows straight back. Some people wear the 'beehive' braid style and they find that straight backs work much better. If your hair is straight, you can wrap and then use a wig cap to keep your natural hair in place.
I exercise and swim often, will my custom unit stay put?
Yes, you can workout in your wigs! Clients have purchased units just so they can give their natural hair a break while on a vigorous workout schedule. If you swim in it, make sure to take care of the unit as well as your hair underneath to prevent and damage/ breakage.
Can I sleep in the unit?
You can for sure sleep in your unit if you'd like. Sleep with a satin scarf or bonet to prolong the longevity of your unit.
Can I dye my custom unit?
YES of course, its 100% unprocessed VIRGIN HAIR, you can bleach, color, re-color and color again, just make sure you DEEP CONDITION after any chemical alterations. However, we do recommend getting your unit serviced by a license professional.
POLICIES
Look & Style
With any custom creation, we will work as hard as possible to get the style, color, texture, and look of your dreams. However, we can not promise that things will be exactly the same as a photo you send to us. We can guarantee it will be lovely, cute, and up to high standards, but there may be some differentiations.
However, due to the nature of the service, we are not responsible for poor fit due to improper measurement, improper alterations done by a stylist , improper installs resulting in alteration of the unit, improper care of the unit resulting in tangling or other harm, color fade due to product error, or incorrect cut due to the work of someone else. Unfortunately, these are issues that I cannot fix for free and will result in a repair fee. The repair policy is noted below.
You are also responsible for the all shipping charges.
Wig Return Policy
Due to the nature of the item, sales are FINAL on purchases. Please take your measurements and select options very carefully. I will make your custom wig according to your exact specifications. Please note, we are not responsible for improper measurements resulting in a wig that does not fit. We are also not responsible for variances in color caused by monitor settings or photographs. If you are looking for a very specific color, I strongly recommend sending the exact color choice and brand. This small investment can save you hundreds of dollars worth of headaches.
Deposits
Once your deposit is paid, work begins on your purchase. Deposits are non-refundable and credit can not be applied to future purchases.
15 Day Hold Policy
Once orders are complete, you have 15 days to pay the final payment or your order or it will be sold and funds are non-refundable unless arrangements are made with us, this policy is strictly upheld.
If you have any questions about Policies, please do not hesitate to reach out!
Contact us at flawlesshairandwigs@gmail.com for more questions.
With any custom creation, we will work as hard as possible to get the style, color, texture, and look of your dreams. However, we can not promise that things will be exactly the same as a photo you send to us. We can guarantee it will be lovely, cute, and up to high standards, but there may be some differentiations.
However, due to the nature of the service, we are not responsible for poor fit due to improper measurement, improper alterations done by a stylist , improper installs resulting in alteration of the unit, improper care of the unit resulting in tangling or other harm, color fade due to product error, or incorrect cut due to the work of someone else. Unfortunately, these are issues that I cannot fix for free and will result in a repair fee. The repair policy is noted below.
You are also responsible for the all shipping charges.
Wig Return Policy
Due to the nature of the item, sales are FINAL on purchases. Please take your measurements and select options very carefully. I will make your custom wig according to your exact specifications. Please note, we are not responsible for improper measurements resulting in a wig that does not fit. We are also not responsible for variances in color caused by monitor settings or photographs. If you are looking for a very specific color, I strongly recommend sending the exact color choice and brand. This small investment can save you hundreds of dollars worth of headaches.
Deposits
Once your deposit is paid, work begins on your purchase. Deposits are non-refundable and credit can not be applied to future purchases.
15 Day Hold Policy
Once orders are complete, you have 15 days to pay the final payment or your order or it will be sold and funds are non-refundable unless arrangements are made with us, this policy is strictly upheld.
If you have any questions about Policies, please do not hesitate to reach out!
Contact us at flawlesshairandwigs@gmail.com for more questions.